FAQ – Answer to all your questions

Preparation, submission and receipt of documents

When do we submit documents to the consulate?

We submit the documents on the first possible date after receiving the documents in our offices. We do not divide into urgent, less urgent or standard service visas. If the shipment of documents arrives relatively early, so that we can prepare them, and our visa couriers have not yet left for the offices, we submit them on the same day.

Are documents checked before they are sent to the appropriate offices?

Of course, each set of documents is checked for compliance with the regulations of a given office, we make sure that the documents are submitted on time and the collection date is set in accordance with previous arrangements.

Is there a person in the Serwis Konsularny office directly responsible for specific documents?

Yes, our employees are divided into teams responsible for individual countries so that they can be replaced in case of absence. At any time, one assigned person is responsible for a specific passport. This division always provides customers with the highest level of service, and our employees make sure they always have the latest information from their consulates and offices.

Who is responsible for submitting and receiving documents at offices and consulates?

The most important element of our work is direct contact with consulates and offices in Poland and abroad. We employ a professional team of our visa couriers. We care about their appearance and safety.

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